YACHTCRUISESG

Upon purchase:

• Sentosa Reservation Centre will be in touch with you within 48hrs to verify and facilitate the reservation of your package. Alternatively, for any booking queries you may wish to email the Reservation Centre directly at reservations@sentosa.com.sg.
• Please do note that bookings are subjected to availability and capacity for tour packages.
• Guest cannot amend or cancel reservations after making bookings.
• Children of under the age of 12 must purchase a Child Ticket.
• In the event where the minimum passenger requirement of 8 pax is not met, we will either reschedule or postpone the trip.
• Affected passengers will be notified by the office personnel at least 3 hours before the selected sail off time.

On your date of visit:

• Online confirmation receipt with QR code must be redeemed at the attraction within 90 days from date of purchase, unless otherwise stated.
• Please note that you may be required to exchange for another physical ticket/wristband at the attraction where applicable
• Upon exchange of confirmation receipt for package ticket, all items listed are only valid on the day of exchange, i.e 1 day.
• Proceed to respective island partners to enjoy your experience.

Redemption Notes

• All guests are to gather 15 minutes prior to scheduled departure, on date of visit, at the 7-Eleven (#02-12), located at Sentosa Cove.
• There will be no waiting for any late comers as this will result in a delay to the rest of the trips.

Yacht Package with Cable Car Redemption Note

• All guests are to gather 15 minutes prior to scheduled departure, on date of visit, at the 7-Eleven (#02-12), located at Sentosa Cove.
• There will be no waiting for any late comers as this will result in a delay to the rest of the trips.
• Cable Car tickets will be given onboard the Yacht. Therefore, all guests will need to proceed to Yacht scheduled departure slot before heading for Cable Car ride.

Boarding Info

• For your well being and our crews safety, your temperature will be taken at the entry point.
• You need to check in via Safe entry once checks are done.
• If you do not feel well during the cruise, please kindly contact our crew and we will assist you accordingly.
• No celebrations of birthdays, marriage proposal or any other kind of events are allowed during this cruises.
• No outside food and drinks are allowed to be brought onboard and to be consumed.
• Passengers are advised to have their own motion sickness medications if required, 20mins before the departure.
• No form of medications will be provided on board.
• Footwear is strictly NOT allowed on board the yacht. Passengers are required to remove and place their footwear in the container provided.
• Smoking is strictly NOT allowed on board the yacht.
• You are advised to bring a small towel in case of wet weather and/or splashing waves that may occur during the sail.
• All safety instructions must be strictly followed at any one time.
• The management has the rights to refuse entry to any customers in the event where safety of the vessels or passengers are compromised.

NOTES:

• Reservations are made online and sent via email. Therefore, a valid email address must be correctly furnished.
• As a Purchaser you agree to accept email as a means of communication and delivery of tickets and confirmation of your booking.
• In doing so, you agree not to hold Fish2go Pte Ltd liable for any non-receipt of travel voucher or email confirmation although duplicates maybe reasonable requested.
• Credit Card used for purchase will be required upon redemption for verification purposes.
• No refunds or credits will be issued when there is “No Show” by customer.
• Tou are required to be present even there is bad weather unless the management calls to inform you of any changes. In the event the Captain decided to postpone the cruise, the management will be in contact with you to reschedule this particular trip.

• By Sentosa Express: Alight at Beach Station and Transfer to Sentosa Bus B.
• By Intra-island Bus: Board Sentosa B and alight at Sentosa Cove Village.

• Sentosa Cove Village Car Park