• Credit Card used for purchase will be required upon redemption for verification purposes.
• Upon exchange of confirmation receipt for attraction tickets, all attraction tickets are only valid on the day of exchange.
• Online confirmation receipt is valid for redemption from *Sentosa ticketing counters within 90 days from date of purchase, unless otherwise stated.
  
  Sentosa Ticketing Counters:
• Beach Station (9:00am to 9:00pm)
• Imbiah Forecourt (10:00am to 6:00pm)
• Imbiah Lookout (10:00am to 7:00pm)
• Sentosa Boardwalk (9:00am to 5:00pm)
• VivoCity Station, VivoCity, Lobby L, Level 3 (9:00am to 9:00pm) 

Confirmation

• You will receive confirmation of your booking instantly via email. In the event that you do not receive an email from us, please check your Spam folder or notify us via live chat or via the online form.
• Credit Card used for purchase will be required upon redemption for verification purposes.
• Online confirmation receipt must be redeemed at Sentosa Ticketing Counters within 90 days from date of purchase, unless otherwise stated.
• Upon exchange of confirmation receipt for attraction tickets, all attraction tickets are only valid on the day of exchange.

Cancellation Policy

• No cancellations, refunds, or changes can be made

• By Sentosa Express: Alight at Resorts World Station
• By Public Bus: Board Bus 123 and alight at Resorts World Sentosa.
• By Intra-Island Bus: Board Sentosa Bus A or C and alight at Resorts World Sentosa (Basement 1)
  OR Board RWS 8 and alight at RWS 8 bus stop outside the Forum, Sentosa
• By Foot: Take a stroll down the Sentosa Boardwalk to Resorts World Sentosa

• Resorts World Basement Car Park