Islander Membership FAQ

GENERAL

1. What is the Sentosa Islander Membership?

Islander membership now comes absolutely FREE, with effect from 1 April 2021, for you to enjoy and discover Sentosa with the following perks:

a. Priority access to all beaches

b. Complimentary 2-hour parking at Beach Station

c. Members’ Day Promotions

d. Year-long discounts at Sentosa participating outlets,

e. Birthday Treats

f. UNLIMITED complimentary Island Admissions via the Sentosa Express & Gantry

Visit here to find out more on the benefits and privileges

2. Is there still the option of the Family Islander Membership?

W.E.F 31 March 2020, we have ceased the sales of Family Islander Membership. You may sign up for
the Complimentary Islander Membership via here.


3. I have a child under the age of 12 years. Do I need to sign up Islander membership?

Children under 12 years old are entitled to free entry to Sentosa with their child or student Ez-link card. However, you may consider signing your children up for Islander Membership at no charge. Do note that each membership requires a unique mobile number and email address.

REGISTRATION

1. How do I sign up for the Islander Membership?

You may sign up for free at here.

2. Who can sign up for the Islander Membership?

All local and foreign guests with a valid email and local mobile number can apply for the Islander membership.

3. Am I able to register for the Islander Membership over the counter?

All sign-ups are only available online at here

4. Is it compulsory to submit a photo?

No, but we encourage members to provide a photo to enjoy the benefits.

5. Is the Islander membership transferrable?

No, all islander membership is non-transferrable

ADMINSTRATION

1. Will I be getting a physical membership card? Can I continue to use my existing physical membership card to enjoy the privileges?

As we have migrated to a new system for a better digital experience, all usage of the physical cards has ceased. Please log in to Sentosa Islander Members' Portal to access your digital card.

2. How do I reset my existing password?

Please proceed to Sentosa Islander Members' Portal with your registered email to reset your password. An OTP will be sent to the email address to complete the process.

3. I am unable to login to my account, what should I do?

This shouldn’t happen. Please contact us through the website contact form for assistance.

4. I am unable to access the email account to reset my password / I would like to change the email address for my account, how do I proceed?

Please contact us through the website contact form for assistance. We aim to get back to you within 5 – 7 working days on this.

5. How can I update my particulars?

Members can update their particulars via our Members’ portal. Visit Sentosa Islander Members' Portal with your registered email address. Do note that only the following particulars may be updated:

a. First Name and Last Name
b. Mobile Number
c. Vehicle Plate Number
d. Vehicle IU Number
e. Photo

BENEFITS

1. What are the benefits of the Islander Membership?

All Islander members enjoy:

a. Complimentary 2-hour parking at Beach Station
b. Priority access to all beaches
c. Members’ Day Promotions
d. Birthday Treats
e. Year-long discounts at Sentosa participating outlets,
f. UNLIMITED complimentary Island Admissions via the Sentosa Express & Gantry

Visit HERE to find out more on the benefits and privileges.

2. How do I enjoy the priority access to the beaches?

Simply proceed down to the beach entry kiosks with your registered email to access your account to redeem the wristbands. Do note that each member is entitled to bring up to 4 accompanying guests and wristbands are limited to members and accompanying guests per session.

For more details, please visit Sentosa Islander Members' Portal.

3. How do I claim the complimentary 2-Hours parking at Beach Station?

Please proceed to the Beach Station membership counter with your registered email address and evoucher to redeem for the complimentary parking coupon. Do note that each member is limited to ONE (1) redemption per day and is limited to the first 500 members.

For more details, please visit Sentosa Islander Members' Portal.

4. What is the Islander membership birthday treats?

Members are entitled to redeem a $20 cash voucher on their birthday month. The cash voucher may only be used to offset purchase of attractions tickets and the Sentosa Fun Pass at any Sentosa Ticketing Counters.

For more details, please visit Sentosa Islander Members' Portal.

5. How do I claim my birthday treats?

Please proceed to the any Sentosa Ticketing Counters with your registered email address, e-card & NRIC during your birthday month to enjoy it.

6. How do I enjoy the complimentary island admission via the Sentosa Express if I do not have a physical card to tap in?

W.E.F 1 March 2021, we have ceased the issuance of Islander Card. You may proceed to the entrance of the Sentosa Express at VivoCity Station and flash your digital card to the duty staff till 13 April 2021.

7. When will I be able to scan the QR code printed on my digital card at the entrance of Sentosa Express & Gantry?

W.E.F 14 April 2021, you may proceed to scan the QR code at both Sentosa Express and Sentosa Gantry Lane 1/2/3.

8. I want to come down to Sentosa soon, but I have just submitted my application online. Will I still be able to enjoy the Islander benefits?

Yes, the Islander Membership is active immediately upon completion of your profile via the membership portal at Sentosa Islander Members' Portal. You will be able to enjoy all the benefits of the Islander membership by showing your digital card.

VEHICLE REGISTRATION

1. I am an Islander member, but my vehicle is not registered. How do I register my vehicle and how long does it take?

Members can now register their vehicle via the membership portal at Sentosa Islander Members' Portal. Registration is subjected to approval by Sentosa Development Corporation. If approved, the vehicle will be successfully registered after 24 hours.

2. How do I know if my vehicle registration has been approved/registered?

You may drive in with your registered vehicle to Sentosa Gantry after 24 hours upon submission of the correct vehicle details via Sentosa Islander Members' Portal

3. Can I register more than one vehicle under my Islander Membership?

Only one private car registration is allowed IU registration per Islander membership.