Ticketing

Where can I purchase a ticket?
You may purchase your tickets via the Sentosa Online Store from 11 November 2019, 1100 hours to 31 December 2019, 1600 hours.

On-site sales will commence on 31 December 2019, 1800 hours at Emerald Pavilion, Siloso Beach.
Is there a minimum age to participate in this Event?
You must be 18 years and above as of 31 Dec 2019 to join in the festivities.
How do I make bulk purchases?
For bulk purchases, please write in to corptix@sentosa.com.sg or travelagent@sentosa.com.sg.
How and when can I redeem my wristbands?
We strongly recommend for you to collect your wristbands during pre-collection from 20 December 2019 to 22 December 2019, from 0900 hours to 2100 hours daily, at the Vivocity Sentosa Islander Counter.

You can also collect your wristbands from 1800 hours on 31 December 2019 to 0400 hours on 1 January 2020 at the Siloso Beach Party Ticketing Counter at Emerald Pavilion.
What documents do I need to bring along to redeem my wristbands?
Kindly bring along the following documents during pre-collection:
- Siloso Beach Party ticket purchase confirmation letter,
- Credit Card used for purchase for verification purposes, and
- A valid identification if you have utilised the NTUC, SAFRA or Sentosa Islander promo code.
Can someone collect my wristbands on my behalf?
Yes, collection on behalf of others is allowed.

Kindly provide the following documents if someone is collecting on your behalf:
1. Printed copy of Siloso Beach Party ticket purchase confirmation letter,
2. A letter of authorisation signed by the person who made the purchase, available here, and
3. The original NRIC/Passport/FIN Card of the person who made the purchase.
What documents are required to be presented for OTC purchases?
Please present your original NRIC/Passport/FIN Card and any other valid identification to enjoy promotional discounts.
How do I redeem bundle packages that I have purchased (e.g. Celebration Package for 4 or 5, Party of 6)?
If you have purchased a bundle package, you will receive your wristbands as well as a Siloso Beach Party drinks package ticket during redemption. Please produce the Siloso Beach Party drinks package ticket at the event ground to redeem for your drinks.
Can I purchase additional wristbands during the pre-collection?
Yes, you may purchase additional wristbands from the Sentosa Ticketing Counters (VivoCity Station) during pre-collection days. No documents are required but bear in mind that there is a minimum age requirement which will be checked by security on the event day.
How can I request for refund?
For any ticket refunds, please write in to guest_services@sentosa.com.sg
Can I get a refund for my unredeemed drinks or drinks package?
There will not be any refunds for unredeemed drinks or drinks package.

Event

What time do the gates open?
Gates will open from 31 December 2019, 1800 hours till 1 January 2020, 0600 hours.

Please also note that there will be no re-entry to the event ground after 2100 hours for General Admission and Complimentary Wristbands holders. No re-entry limitations for VIP Wristbands holders. All guests will have their wristbands cut once they exit the event ground from 2100 hours onwards.

All Complimentary wristbands holders will need to enter the event ground by 31 December 2019, 2100 hours.
What do I have to provide at the main entrance?
Guests are required to provide an original photo identity document to prove their age at the main entrance. Admission will not be allowed if the attendee fails to provide such documentary proof.
Are there any items that are not allowed into the event ground?
Please note that the following items are not allowed within the event premises
- Outside food and drinks
- Video cameras
- Sharp objects
- Bags and personal belongings larger than A4-size
- Selfie-sticks

We also advise revellers to avoid bringing valuables to the event ground and to take care of their belongings. Sentosa Development Corporation will not be liable for any loss of personal belongings.
What modes of payment are accepted at the event ground?
Only cashless modes of payment (e.g. major credit and debit cards) are accepted at the event.
I lost my wristband, can it be replaced?

Guests are advised to take care of their wristbands as no replacement wristbands will be given.

If you have a damaged wristband, please head to the Siloso Beach Party Ticketing Counter at Emerald Pavilion on 31 December 2019 with the damaged wristbands for a one-to-one exchange.
I lost my drinks redemption tab/drinks package ticket, can I get a replacement?
Guests are advised to take care of their wristbands as well as their drinks redemption tabs and their Siloso Beach Party drinks package ticket as no replacement wristbands will be given.
Can I partially redeem my drinks packages?
All drinks packages will need to be redeemed in full.
Is there any restriction in attire? Are bikinis allowed?
Guests are advised to dress suitably and comfortably for outdoor beach activities (e.g. t-shirts and shorts).
Are there any toilets and shower facilities at the event ground?
Portaloos are conveniently located within the event ground. Toilets at Sapphire Pavilion and Siloso West toilets will also be available for use.

Limited shower facilities will be available at Siloso West toilets.
Are there first aid points?
Medical crews will be on standby near the event venue throughout the event. Guests in need of medical attention can approach any on-ground staff who will notify the medics for assistance

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