FREQUENTLY ASKED QUESTIONS

We are happy to help. Find answers to some of the most frequently asked questions about our Islander membership programme, attractions, hotels, restaurants and more in Sentosa.

Islander Membership ProgrammeShow All

What is the Islander membership programme?

Am I eligible for the Islander membership?

How do I sign up for the Islander membership?

Islander Membership TiersShow All

What are the membership tiers?

How do I renew my membership tier?

If I get downgraded to Islander Explorer tier, will I lose my balance points?

Islander Membership BenefitsShow All

How do I claim complimentary 4-hours parking at selected Sentosa car parks?

How do I enjoy the complimentary islander admission via Sentosa Gantry and Sentosa Express?

How do I book the hotel stays?

Islander Membership Earning Points & ExpiryShow All

How do I earn points?

Is there a limit to how much points can be earned each day?

Where can I earn points or use the S$5/S$10/S$50 cash vouchers at?

Islander Membership Technical Support for Account Management

I’m not able to register or sign in to my account, please advise?

I have submitted some wrong information when registering, how do I amend it?

How do I appeal for my membership that was suspended or terminated?

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