FREQUENTLY ASKED QUESTIONS
Islander Membership ProgrammeShow All
What is the Islander membership programme?
Am I eligible for the Islander membership?
How do I sign up for the Islander membership?
Islander Membership TiersShow All
What are the membership tiers?
How do I renew my membership tier?
If I get downgraded to Islander Explorer tier, will I lose my balance points?
Islander Membership BenefitsShow All
How do I claim complimentary 4-hours parking at selected Sentosa car parks?
How do I enjoy the complimentary islander admission via Sentosa Gantry and Sentosa Express?
How do I book the hotel stays?
Islander Membership Earning Points & ExpiryShow All
How do I earn points?
Is there a limit to how much points can be earned each day?
Where can I earn points or use the S$5/S$10/S$50 cash vouchers at?
Islander Membership Technical Support for Account Management
I’m not able to register or sign in to my account, please advise?
I have submitted some wrong information when registering, how do I amend it?
How do I appeal for my membership that was suspended or terminated?