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	» Daily Usage of Islander Card



	1.	What are the benefits of being an Islander member? Kindly click here to find out more on the benefits and privileges of being an Islander member.



	2.	What is an Individual Islander? The Individual Islander holds onto an individual Islander card which entitles only the cardholder the benefits and privileges of the Islander membership programme.



	3.	What is a Family Islander? Family Islander entitles a family of up to five (05) immediate family members to enjoy the benefits and privileges of the Islander membership programme. Each family member will have their own personalized Family Islander Card.



	4.	Who are considered as immediate family members in the Family membership? Family membership is made up of immediate family members consisting one (01) father and/or his wife and children including one (01) domestic helper (if any) forming not more than 5 persons in total. Do take note that grandparents, grandparent-in-laws, brother-in-laws, sister-in-laws, cousins, nieces, nephews, boyfriends, and girlfriends are not classified as immediate family members under the Sentosa Islander Family Membership..



	5.	What is the alternative for grandparents? Family Islander members’ grandparents can sign-up as an Islander member under a special promotion scheme, ‘Grandparent’s Special’. Under this scheme, grandparents can apply to be an Individual Islander member at only $15 (usual rate is $19.50).



	6.	How can I apply for the Islander Membership? You may print out and fill in the application form. Attach the photograph(s) and head down to the Islander Info Booths located at Sentosa Station (Vivo City, Level 3) or Beach Station. Both are open from 9am to 8pm daily, including weekends and public holidays. Your Islander card(s) will be issued to you almost immediately and you may enjoy the benefits and privileges of the Islander membership. Alternatively, you may choose to mail in your application form to the mailing address stated in the form. Please allow 4-6 weeks for us to process your application. » Download form here



	7.	What is the difference between a walk-in and mail-in application? Walk-in applications will be processed almost immediately and your Islander card(s) will be ready on the spot, while mail-in applications require about 4-6 weeks to process. The mode of payments between both types of applications also differ. (Please refer to Question 10.)



	8.	Is fax application allowed? We do not accept fax in application as information written is often unclear. Application can be done at the Islander booths and card will be issued almost immediately.



	9.	What are the operating hours for walk-in applications? The Islander Info Booths located at Sentosa Station (Vivo City, Level 3) and Beach Station is open from 9am to 8pm daily, including weekends and public holidays.



	10.	What are the modes of payment to apply? Payment can be made by cash, NETS or credit card at the Islander Booth located at Sentosa Station and Beach Station. For Mail-in applications, only cheque (made payable to “Sentosa Development Corporation”) and credit card payments are accepted.



	11.	IWhat must I bring when I walk in to apply? If you are applying for Individual Islander Membership, please bring along a passport-size photograph of yourself or you may choose to have your photo taken over at Islander Information booth. If you are applying for a Family Islander Membership, please bring along photographs of ALL family members or you may choose to have all of their photos taken at Islander Information booth. You will also need to know the particulars (Full name, NRIC/FIN/Passport number and birth date) of all your family members.



	12.	What happens if Islander Card cannot be issued on the spot? A temporary pass will be given to you and it’s valid for 2 months. Temporary pass must be presented to enjoy Islander benefits.



	13.	Is the Temporary Islander card recognized around the island? Yes, the Temporary Islander card is recognized at all participating outlets as stated in the list of benefits and privileges of the Islander Membership Programme.



	14.	Is submission of photo a must? Yes, as Islander members will be issued a personalised card.



	15.	I do not have a photograph; what can I do? Upon application of membership over Islander booth at Sentosa Station (VivoCity, Level 3) or Beach Station you may take a photo of yourself and your family members for your Islander card. The photo-taking only takes a few minutes and it’s absolutely free. Alternatively, you may mail in your photograph(s) at a later date. If you had submitted the application form without photograph(s) at the Islander Info Booth, a form and a business reply envelope will be given to you for you to mail in your photograph(s) at a later date. Do take note that photographs must be submitted within 14 working days from date of application.



	16.	Do I need to send in photographs for all my immediate family members? Yes, all family members are required to submit their passport-sized photographs as each listed member will be issued with their very own personalized Islander card.



	17.	II have submitted my application form, by mail, without the photographs of my family members by mail. Are there other alternatives rather then to take hard copy of photographs for all my family members? Your family members could drop by the Islander Info Booth at Sentosa Station (VivoCity, Level 3) or Beach Station and have their photographs taken on the spot. However, the cards will not be issued on the spot. Kindly allow 2 weeks processing time.



	18.	I do not have any passport-sized photo, is it fine if I use any other photos? We greatly encourage passport-sized photographs to be used. Nevertheless you may also submit normal photographs that are clear and sharp enough for printing. Do take note that neoprints are not acceptable as the quality is not sharp and clear enough. Alternatively, you may come down to the Islander Info Booth to have your photo taken on the spot. (Please refer to Question 15 for more information).



	19.	If I want to include my domestic helper in the family membership, do I need to submit the photograph too? What if I change my domestic helper? If you have a change in your domestic helper, the Islander card has to be replaced. There will be a replacement fee of S$10.50 for each Islander card. (Please refer to Question 20. for more information).



	20.	During my term of my family membership, I want to include another member/change to a family member (e.g. I hired a maid), can it be done? Any fees involved? Yes, you can do so over at our Islander booths (at Sentosa Station or Beach Station). There’ll be a charge of S$10.50 for each Islander card. (Addition of family members can only be done if there are no more than 5 people in a family membership.) When renewing, you may update/add in your new immediate family members without additional charges. Only payment of renewal fee of S$40 is required.



	21.	I have submitted my application form, how long does it take for my Islander card to be processed? If you have submitted the application form and made payment at the Islander Info Booth at Sentosa Station of Beach Station, your application will be processed almost immediately and your Islander cards will be printed within minutes. If you have mailed in your application form, complete with photograph(s), kindly allow about 4-6 weeks for processing time.



	22.	I have read and understood that the card processing takes about 4 - 6 weeks, however, I would need the Islander card urgently as I am visiting soon, what can I do? You may sign up for the Islander membership over at the Islander booth at Sentosa Station (Vivo City, Level 3) or Islander booth at Beach Station (both open daily from 9am - 8pm, even on weekends and public holidays). Your Islander card will be issued almost immediately.


	23.	I want to come down to Sentosa soon, but I just mailed in my application not long ago, will I still be able to enjoy the Islander benefits? No, the Islander card is required and is the only form of identity for the Islander programme. As there are over 40 participating partners, without the card, members will not be able to enjoy any of the benefits and privileges entitlements


	24.	How will I know if Sentosa has received my mail-in application? Your application should reach Sentosa within 3-5 workings days. Following that, kindly allow 4-6 weeks for your application to be processed, after which, you will be notified by mail when your Islander card is ready for collection.


	25.	Can I buy Islander Membership as a gift to my friend? Yes, if you are able to furbish us with the necessary information, you may submit the application for your friend over at the Islander Info Booths (Name, NRIC, Mailing address, Contact details, Date of Birth are the required information for the application) and present him/her with the temporary card. After which, we will follow up with your friend for more of his/her particulars and a photograph of himself/herself. If you are unable to provide the required information, you may call up our Membership department at 6279 1180/6279 1124 for more information on advance sales or simply drop us an email at islander@sentosa.com.sg


	26.	I have a child under the age of 3 years. Can I include her in the family membership? Children under 3 years old are entitled to free entry to Sentosa. Hence, children under 3 years old will not be issued an Islander card. You may include your child when he/she has turned 3 years old.



	27.	How do I collect my Islander card when it is ready? A collection letter will be mailed to you (at your stated mailing address in the application form) when your card is ready for collection. Please bring along your collection letter and temporary card/expired Islander card to the Islander booth at Sentosa Station (VivoCity, Level 3, opens from 9am - 8pm daily, even on weekends and public holidays) to collect your Islander card.



	28.	I received the collection letter a month ago, and today is the last day of collection as stated on the letter, would I still be able to collect my Islander card at the Sentosa Information Centre? It is advisable to call our hotline to check if your Islander Card is still available at the Sentosa Information Centre, Islander booth at Sentosa Station (Vivo City, Level 3), before your visit (at least one working day in advance).



	29.	I am unable to collect my Islander card within the stated deadline, can I authorize someone to collect the Islander card on my behalf. Yes, you may sign the authorization form on the collection letter and hand the collection letter and temporary card/expired Islander card to the appointed personnel to collect your Islander card on your behalf.



	26.	I am unable to collect my Islander card within the stated deadline, can I authorize someone to collect the Islander card on my behalf. Yes, you may sign the authorization form on the collection letter and hand the collection letter and temporary card/expired Islander card to the appointed personnel to collect your Islander card on your behalf.



	30.	Can you mail the Islander card to me instead? We regret that we do not mail out Islander cards. This is undertaken with the interest of both our members and the organization in preventing the abuse of membership cards lost in the mail. As a member, you will visit the island regularly and hence, you may collect the card on your next visit. Give our hotline a call and inform us when you will be picking up the card (at least a working day in advance).



	31.	Can I keep my (expired) Islander card? Expired Islander cards/Temporary cards must be surrendered upon renewal/collection.



	32.	I have not collected my card for more than half a year, is it possible to extend my membership? We are unable to extend your membership as the membership is valid for one (01) year from the date of application/renewal.



	33.	I did not receive the collection letter for more than one (01) month since I send in my application, what should I do? / Why was there a delay in the printing of my Islander card? The Islander card process may be delayed due to incomplete information or lack of photograph, hence, it is advisable to make sure that you have filled in all the required information on the application form and affix your photograph (do remember to write your name and NRIC behind the photograph) to the form when signing up for the membership. If you have submitted a completed form together with your photograph and have yet to receive your collection letter within one (01) month, kindly contact our hotline or drop us an email at islander@sentosa.com.sg


	34.	How can I update my particulars? Members can update their particulars by: - Calling our Guest Services Officer, 1800-SENTOSA (736-8672) - Dropping by our Islander booths at Sentosa Station or Beach Station - Email to islander@sentosa.com.sg Please include your name, membership number and NRIC/Passport



	35.	When will I receive renewal notification? A renewal notification will be sent to you 1.5 months before your membership expires.



	36.	Do I need to re-submit my photograph again during renewal? No, you are not required to re-submit your photograph if you wish to have the same photo printed on your new membership card. All photographs are kept in our database. However, if you wish to change your photograph, please attach your new photograph on the renewal form or indicate on your renewal form that you would like to submit a new photograph.



	37.	My membership has expired (less than 1 year); can I still do my renewal? Yes, you are able to renew your membership however, do take note that the new expiry date of the renewed membership is one (01) year from the expiry date of the previous membership eg: Paying renewal rate of S$15 or S$40 Previous membership expiry: 23 Jan 08 Renewal Date: 11 May 08 Renewed Membership Expiry: 23 Jan 09 Hence, it is advisable to re-apply at S$19.50 (Individual) or S$50.00 (Family) to enjoy a full term of your membership (expiry date is 1 year from the day you re-apply). Eg: Paying new sign up rate of S$19.50 or S$50 Previous membership expiry: 31 Jan 08 Renewal Date: 05 Jun 08 Renewed Membership Expiry: 05 Jun 09 Note: Renewal rate is not applicable to memberships that have expired for more than 1 year.




	38.	When is replacement fee applicable? To replace card, a fee is applicable when: Member request to make changes to card – eg. to include Christian name, change photograph, add new family member/s (provided that membership is still valid and there are no more than 5 immediate family members per family membership) etc. Information on card is incorrect because member had submitted wrong information Stolen/Loss of card Card is de-faced due to member’s negligence Replacement fee is S$10.50 for each Islander card (GST inclusive).



	39.	My card is wrongly printed can I take this (wrong) card? After the corrected Islander card is printed can it be mailed to me? Yes, you may hold on to the error card first. However, we would require a 1-for-1 exchange when the correct Islander card is printed and ready for collection. We do not mail out Islander cards. (Please refer to Question 30)




	40.	I forgot to bring my Islander card on my visit to Sentosa, can I enter Sentosa FREE? No, the Islander card is required. It is the only form of identity for the Islander programme. As there are over 40 participating partners, without the card, the member will not be to enjoy any of the benefits and privileges entitlements.



	41.	How do I convert from Individual Islander to Family Islander, vice versa? Here are several scenarios that you may want to consider: To convert from an Individual Islander to a Family Islander 1) My Individual membership is expiring and I wish to convert to a family membership: A new family membership cost S$50.00. However, as a current Individual Islander member, we’re happy to offer you the family membership at S$40 (which is the renewal rate for family membership). 2) My Individual membership is still valid but I wish to convert it to a family membership: a) I am married and have kids (all under the ages of 3): - We would encourage your spouse to take up an Individual Islander (S$19.50) instead of the family membership (S$40.00) as children under ages of 3 are not chargeable for admission into Sentosa. b) I am married and have kids (all above the age of 3): - We would encourage you to sign up your family members under the Family membership while you continue to utilize your Individual membership until it expires. After which, you can add yourself onto your family’s membership at a cost of only S$10.50. [Please refer to Question 20] 3) My Individual membership has already expired: You can join the Family membership by paying S$50.00 to enjoy a full year of benefits. To convert from a Family membership to an Individual membership 1) My Family membership is still valid (not expiring soon): We would advise you to hold onto your Family membership first. When you Family membership expires, you can convert to an Individual membership and only pay the renewal rate of S$15.00 (instead of the new Individual membership fee of $19.50). 2) My Family membership is expiring soon (in less than 3 months): Upon the expiry of your Family membership, you can convert to an Individual membership and only pay the renewal rate of S$15.00 (instead of the new Individual membership fee of $19.50). 3) My Family membership has already expired: You can join the Individual membership by paying S$19.50 to enjoy a full year of benefits.

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