Islander FAQ

   

During/before application 

  1. What are the benefits and privileges of being an Islander member?

  2. Click here to find out more on the benefits and privileges of being an Islander member.

  3. What is an Individual Islander?
  4. An Individual Islander has his/her own personalized Islander card which entitles the cardholder to enjoy the benefits and privileges of the Islander Membership Programme.


  5. What is a Family Islander?
  6. Family Islander entitles a family of up to five (05) immediate family members to enjoy the benefits and privileges of the Islander Membership Programme. Each family member will have their own personalized Family Islander card.


  7. Who are considered as immediate family members in the Family membership?
  8. A Family membership is made up of immediate family members consisting of the father and/or the mother, children and grandparents forming not more than 5 persons in total. Domestic helpers can be included into the Family membership as long as the application forms not more than 5 persons in total.


  9. I have a child under the age of 3 years. Can I include her in the family membership?
  10. Children under 3 years old are entitled to free entry to Sentosa and its attractions. Hence, children under 3 years old do not need an Islander card. You may include your child when he/she has turned 3 years old.


  11. How can I apply for the Islander Membership?
  12. There are a few ways which you can apply for the Islander membership:

    1. Online Registration. Please allow 2-3 weeks for us to process your application.

    2. Islander membership counters
    Print out and fill in the application form. Attach the photograph(s) and head down to the Membership Counter at Sentosa Station (VivoCity Lobby L, Level 3, open from 9am to 8pm daily), Beach Station (open from 9am to 8pm daily), Merlion Plaza Ticketing Counter (open from 9am to 6pm daily) including weekends and public holidays. Your Islander card will be issued to you on the spot and you may enjoy the benefits and privileges of the Islander Membership.

    » Download form here

    (iii) Mail in your application form to the mailing address stated in the form. Please allow 2-3 weeks for us to process your application.


  13. Is the Islander membership applicable to foreign guests?
  14. Islander membership is applicable to all Singaporean/PR. For foreign guests who are interested to apply, you can register online or mail in your application form and we will assess on case-by-case basis.

    » Download form here

    * Please note that all fields in the application form are mandatory and must be fully completed. Incomplete information and/or supporting documents will lead to delay in the processing of the application.


  15. Can I fax my Islander membership application form to Sentosa?
  16. We do not accept fax in application as information written is often unclear. Application can be processed at our membership counters located at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station, Merlion Plaza Ticketing Counter and card(s) will be issued on the spot.


  17. What is the difference between a walk-in and mail-in application?
  18. Walk-in applications will be processed and your Islander card(s) will be ready on the spot, whereas mail-in applications require 2-3 weeks to process.
    The modes of payment between both types of applications also differ.


  19. What are the different modes of payment?
  20. Payment can be made by cash, NETS or credit card at any of our membership counters located at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station and Merlion Plaza Ticketing Counter

    For mail-in applications, only cheque (made payable to “Sentosa Leisure Management Pte Ltd ”) and credit card payments are accepted. 


  21. I have submitted my application form, how long does it take for my Islander card to be processed?
  22. If you have submitted the application form and made payment at any of our membership counters at Sentosa Station, Beach Station and Merlion Plaza Ticketing Counter, your application will be processed and your Islander card will be printed and issued on the spot.

    If you have registered online or mailed in your application form, complete with photograph(s), kindly allow 2-3 weeks for us to process your application.


  23.  I have read and understood that the card processing takes about 2-3 weeks, however, I would need the Islander card(s) urgently as I am visiting soon, what can I do?
  24. You may sign up for the Islander membership at any of our membership counters at Sentosa Station (VivoCity Lobby L, Level 3, open from 9am to 8pm daily), Beach Station (open from 9am to 8pm daily) and Merlion Plaza Ticketing Counter (open from 9am to 6pm daily) including weekends and Public Holidays. Your Islander card will be issued on the spot.


  25. I want to come down to Sentosa soon, but I just mailed in my application not long ago, will I still be able to enjoy the Islander benefits?
  26. No, the Islander card is required and is the only form of identity for the Islander Programme. Hence, without the card, the member will not be able to enjoy any of the benefits and privileges, including free entry to Sentosa.


  27.  How will I know if Sentosa has received my mail-in application?
  28. Your application should reach Sentosa within 3-5 working days. A representative from the Islander Membership Department will contact you once we have received your mail-in application. Following that, kindly allow 2-3 weeks for your application to be processed, after which, you will be notified by mail when your Islander card is ready for collection. Alternatively, you can drop us an email at islander@sentosa.com.sg.


  29. What are the operating hours for walk-in applications?
  30. The membership counters at Sentosa Station (VivoCity Lobby L, Level 3, open from 9am to 8pm daily), Beach Station (open from 9am - 8pm) and Merlion Plaza Ticketing Counter ( open from 9am to 6pm ) , including weekends and Public Holidays.


  31. What must I bring when I walk in to apply?
  32. If you are applying for Individual Islander Membership, please bring along your NRIC and passport-sized photograph of yourself or you may choose to have your photo taken over at the Membership Counter.

    If you are applying for a Family Islander Membership, please bring along the main card holder's NRIC and photographs of ALL family members or you may choose to have all of their photographs taken at the membership counter. You will also need to provide particulars (Full name, NRIC/Passport number and birth date) of all your family members.


  33. Is submission of a photograph a must?
  34. Yes, as Islander members will be issued personalized Islander Membership cards.


  35. I do not have a photograph, what can I do?
  36. When you apply for your membership at our membership counters, we can help you take a photo of you and your family members on the spot. Photo-taking only takes a few minutes and it is free.

    Alternatively, you may mail in your photograph at a later date*. If you have submitted the application form without a photograph at the membership counter, a form and a business reply envelope will be given to you for you to mail in your photograph(s) at a later date.

    *Do take note that photographs must be submitted within 14 working days from date of application.


  37. What happens if Islander card cannot be issued on the spot?
  38. A Temporary Islander card which is valid for seven days from the date of application will be issued to you. This card must be presented to enjoy the Islander benefits and privileges. Upon collection of your personalized Islander card, the Temporary Islander card must be returned.


  39. Is the Temporary Islander card recognized around the island?
  40. Yes, the Temporary Islander card is recognised at all participating outlets as stated in the list of benefits and privileges of the Islander Membership Programme.


  41. I have submitted my application form by mail but without the photographs of my family members. Are there other alternatives for me besides re-submitting the physical copy of my family members' photograph?

  42. Your family members can drop by our membership counter (at Sentosa Station, Beach Station and Merlion Plaza Ticketing Counter) to have their photographs taken. Membership cards will be issued on the spot. As the details of your application will already be stored in our system, you do not need to-re-submit your application form. .


  43. I do not have any passport-sized photograph, is it possible that I use other photographs?
  44. We greatly encourage passport-sized photograph to be used. Alternatively, you may come down to the Membership Counter to have your photo taken on the spot. (Please refer to Question 18 for more information.)


  45. If I want to include my domestic helper in the family membership, do I need to submit the photograph too? What if I change my domestic helper?
  46. Yes, domestic helpers are required to submit their photographs and particulars (full name, FIN/Passport Number and date of birth). If you have changed your domestic helper, the Islander card has to be replaced. There will be an administration fee of S$10.70 for each Islander card. (Please refer to Question 24 for more information.


  47. During my term of my family membership, I want to include another member/change to a family member (e.g. I hired a maid), can it be done? Any fees involved?
  48. Yes, you can do so at our membership counters (at Sentosa Station, Beach Station and Merlion Plaza Ticketing Counter). There will be an administrative charge of S$10.70 for each Islander card. (Addition of family members can only be done if there are no more than 5 people in a family membership.)

    When renewing the membership, you may update/add in your new immediate family members without additional charges. 


  49. Can I buy Islander Membership as a gift to my friend?
  50. Yes, you may purchase Islander membership vouchers as a gift for your friend at our membership counters (Sentosa Station - VivoCity Lobby L, Level 3, Beach Station and Merlion Plaza Ticketing Counter).

    For more information, you may drop us an email at islander@sentosa.com.sg


  
 

Card Collection

  1. How do I collect my Islander card when it is ready?
  2. A collection email will be sent to you when your Islander card is ready for collection.
    Please bring along your collection email and Temporary Islander card/expired Islander card(s) to our membership counter at Sentosa Station (VivoCity Lobby L, Level 3, from 9am - 8pm daily including Public Holidays) to collect your Islander card.


  3. Can I keep my expired Islander card(s)?
  4. All expired Islander cards/Temporary Islander cards must be surrendered upon renewal/collection.


  5. I received the collection email a month ago, would I still be able to collect my Islander card at the Membership Counter at Sentosa Station?
  6. It is advisable to call our hotline, 1800-SENTOSA (736-8672), to check if your Islander card is still available at our membership counter at Sentosa Station (VivoCity Lobby L, Level 3) before your visit (at least one working day in advance).


  7. I am unable to collect my Islander card(s), can I authorize someone to collect the Islander card(s) on my behalf?
  8. Yes, you may sign on the collection email and hand the collection email and Temporary Islander card(s)/expired Islander card(s) to the appointed personnel to collect your Islander card(s) on your behalf.


  9. I have not collected my Islander card for more than half a year, is it possible to extend my membership?
  10. We are unable to extend your membership as the membership is valid for one (01) year from the date of application/renewal.


  11. I did not receive the collection email for more than one (01) month since I sent in my application, what should I do? / Why was there a delay in the printing of my Islander card?
  12. The Islander card process may be delayed due to incomplete information or lack of photograph, hence it is advisable to make sure that you have filled in all the required information on the application form and affix your photograph (do remember to write your name and NRIC behind the photograph) to the form when signing up for the membership.

    If you have submitted a completed form together with your photograph and have yet to receive your collection email within one (01) month, kindly contact our Hotline, 1800-SENTOSA (736-8672), or drop us an email at islander@sentosa.com.sg


During renewal

  1. When will I receive renewal notification?
  2. A renewal notification will be sent to you 2 months before your membership expires.


  3. My membership has expired, am I allowed to renew my membership?
  4. Yes, you are allowed to renew your membership. Do take note that you are given a 3-month grace period to renew at the renewal fee.

    If you renew after the 3-month grace period, it will be considered as a new application. However, you will enjoy a full term of your membership (expiry date is one (01) year from the day you re-apply).


  5. I hold a Family membership but I would like to renew the membership on my own. Is this allowed?
  6. No. For holders of a Family membership, renewal applies to all the card holders under the same family unit.


  7. Do I need to re-submit my photograph again during renewal?
  8. No, you are not required to re-submit your photograph if you wish to have the same photo printed on your new Membership card. All photographs are kept in our database.

    However, if you wish to change your photograph, please attach your new photograph on the renewal form and this new photograph will be printed on your new Membership card.


  9. How do I renew my Islander membership?
  10. You can renew your Islander membership at any of our membership counters. Your personalised membership card will be printed and issued to you on the spot.
    »Download form here
    - Sentosa Station (VivoCity Lobby L, Level 3) (9am - 8pm daily)
    - Sentosa Beach Station (9am - 8pm daily)
    - Merlion Plaza Ticketing Counter (9am - 6pm daily)

    Alternatively, you may renew online at https://islander.com.sg/

    Please allow 2-3 weeks for the processing of online application. Your Islander card will be mailed to you once it is ready.


Replacement of Card

  1. When is replacement of cards applicable?
  2. Replacement of cards is applicable (but not limited to) under the following scenarios:
    -  Members would like to make changes to card – eg. to include Christian name, change photograph, add new family member/s (provided that membership is still valid and there are no more than 5 immediate family members per family membership) etc.
    -  Information on card is incorrect because member had submitted wrong information
    -  Stolen/Loss of card
    -  Card is de-faced due to member's negligence

    A replacement fee of S$10.70 is applicable for each Islander card (GST inclusive).


  3. How do I replace my card?
  4. You may print out and fill in the application form. Head down to the Membership Counter at Sentosa Station (VivoCity Lobby L, Level 3, open from 9am to 8pm daily), Beach Station (open from 9am to 8pm daily), Merlion Plaza Ticketing Counter (open from 9am to 6pm daily) including weekends and Public Holidays, to replace your islander membership card(s). Your replaced Islander card(s) will be issued to you on the spot.

    Alternatively, you may choose to mail in your application form to the mailing address stated in the form. Please allow 2-3 weeks for us to process your replacement.
    » Download form here

    Do note that a replacement fee of S$10.70 is applicable for each Islander card (GST inclusive).


 

Vehicle Registration 

  1. I am an Islander member, but my vehicle is not registered. How do I register my vehicle and how long does it take?
  2. You may send the following details to islander@sentosa.com.sg:
    Name
    Membership Number
    Contact details
    Vehicle Number
    IU Number

    Application for the Car-In-Vehicle (IU) Registration is subject to approval by Sentosa Leisure Management Pte Ltd. If approved, you will be notified via phone or email on the successful registration within 14 working days.


  3. I have recently renewed my Islander membership; do I need to renew my vehicle details?
  4. Yes, to reactivate your complimentary drive-in privilege, please send the following details to islander@sentosa.com.sg:

    Name
    Membership Number
    Contact details
    Vehicle Number
    IU Number

    For the renewal of your vehicle IU, please allow 2 – 3 working days for us to re-activate your details. You will be notified via phone or email once your vehicle IU has been successfully renewed.


  5. Can I register more than one vehicle under my Islander membership?
  6. Only one private car registration is allowed IU registration per Islander membership.


Others 

  1. I am currently holding onto an Individual membership. Would I be allowed to convert it into a Family membership (or vice versa)?
  2. If your individual membership has not expired, we would advise you to hold onto your Individual membership until it expires. Upon the expiry of your Individual membership, you can convert to a Family membership and only pay the renewal rate of S$40.

    If you are married and have kids (all under the age of 3), we would advise your spouse to take up an Individual Islander (S$25) instead of the family membership (S$50) as children under age of 3 are not chargeable for admission into Sentosa.

    You can convert your Islander membership at any of our membership counters. Your personalized contactless membership card will be printed and issued to you on the spot.

    » Download form here

    - Sentosa Station (VivoCity Lobby L, Level 3) (open 9am - 8pm daily)
    - Sentosa Beach Station (open  9am - 8pm daily)
    - Merlion Plaza Ticketing Counter (open 9am - 6pm daily)

    Alternatively, you may choose to mail-in* your application form to us at:
    Membership Department
    Sentosa Leisure Management Pte Ltd
    33 Allanbrooke Road
    Sentosa
    Singapore 099981

    *Your application should reach Sentosa within 3-5 working days. A representative from the Islander Membership Department will contact you once we have received your mail in application. Please allow 2-3 weeks for us to process your application.


  3. How can I update my particulars?
  4. Members can update their particulars by:
    1. Calling our Hotline, 1800-SENTOSA (736-8672)
    2. Dropping by at our Membership Counters at Sentosa Station, Beach Station and Merlion Plaza   Ticketing Counter
    3. Email to islander@sentosa.com.sg
    Please include your name, membership number and NRIC/Passport