Islander FAQ

Click here to find out more on the benefits and privileges of being an Islander member.

An Individual Islander has his/her own personalized Islander card which entitles the cardholder to enjoy the benefits and privileges of the Islander Membership Programme.

Family Islander entitles a family of up to five (05) immediate family members to enjoy the benefits and privileges of the Islander Membership Programme. Each family member will have their own personalized Family Islander card.

A Family membership is made up of immediate family members consisting of the father and/or the mother, children and grandparents forming not more than 5 persons in total. Domestic helpers can be included into the Family membership as long as the application forms not more than 5 persons in total.

Children under 3 years old are entitled to free entry to Sentosa and its attractions. Hence, children under 3 years old do not need an Islander card. You may include your child when he/she has turned 3 years old.

There are a few ways which you can apply for the Islander membership:

(i) Online Registration. Please allow 2-4 weeks for us to process your application.

(ii) Islander membership counters
Print out and fill in the application form. Attach the photograph(s) and head down to the Membership Counter at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station (open from 9am to 8pm daily), Merlion Plaza Ticketing Counter (open from 9am to 6pm daily) including weekends and public holidays. Your Islander card will be issued to you on the spot and you may enjoy the benefits and privileges of the Islander Membership.

» Download form here

(iii) Mail in your application form to the mailing address stated in the form. Please allow 2-4 weeks for us to process your application.

Islander membership is applicable to all Singaporean/PR. For foreign guests who are interested to apply, you can register online or mail in your application form and we will assess on case-by-case basis.

» Download form here 

* Please note that all fields in the application form are mandatory and must be fully completed. Incomplete information and/or supporting documents will lead to delay in the processing of the application.

We do not accept fax in application as information written is often unclear. Application can be processed at our membership counters located at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station, Merlion Plaza Ticketing Counter  and card(s) will be issued on the spot.

Walk-in applications will be processed and your Islander card(s) will be ready on the spot, whereas mail-in applications require 2-4 weeks to process.

The modes of payment between both types of applications also differ.

Payment can be made by cash, NETS or credit card at any of our membership counters located at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station and Merlion Plaza Ticketing Counter

For mail-in applications, only cheque (made payable to “Sentosa Development Corporation”) and credit card payments are accepted.

If you have submitted the application form and made payment at any of our membership counters at Sentosa Station, Beach Station and Merlion Plaza Ticketing Coutner, your application will be processed and your Islander card will be printed and issued on the spot.

If you have registered online or mailed in your application form, complete with photograph(s), kindly allow 2-4 weeks for us to process your application.

You may sign up for the Islander membership at any of our membership counters at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station (open from 9am to 8pm daily) and Merlion Plaza Ticketing Counter (open from 9am to 6pm daily) including weekends and Public Holidays. Your Islander card will be issued on the spot.

No, the Islander card is required and is the only form of identity for the Islander Programme. Hence, without the card, the member will not be able to enjoy any of the benefits and privileges, including free entry to Sentosa.

Your application should reach Sentosa within 3-5 working days. A representative from the Islander Membership Department will contact you once we have received your mail-in application. Following that, kindly allow 2-4 weeks for your application to be processed, after which, you will be notified by mail when your Islander card is ready for collection. Alternatively, you can drop us an email at islander@sentosa.com.sg.

The membership counters at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station (are open from 9am - 8pm) and Merlion Plaza Ticketing Counter ( open from 9am to 6pm ) , including weekends and Public Holidays.

If you are applying for Individual Islander Membership, please bring along your NRIC and passport-sized photograph of yourself or you may choose to have your photo taken over at the Membership Counter.

If you are applying for a Family Islander Membership, please bring along the main card holder's NRIC and photographs of ALL family members or you may choose to have all of their photographs taken at the membership counter. You will also need to provide particulars (Full name, NRIC/Passport number and birth date) of all your family members.

Yes, as Islander members will be issued personalized Islander Membership cards.

When you apply for your membership at our membership counters, we can help you take a photo of you and your family members on the spot. Photo-taking only takes a few minutes and it is free.

Alternatively, you may mail in your photograph at a later date*. If you have submitted the application form without a photograph at the membership counter, a form and a business reply envelope will be given to you for you to mail in your photograph(s) at a later date.

*Do take note that photographs must be submitted within 14 working days from date of application.

A Temporary Islander card which is valid for two weeks from the date of application will be issued to you. This card must be presented to enjoy the Islander benefits and privileges. Upon collection of your personalized Islander card, the Temporary Islander card must be returned.

Yes, the Temporary Islander card is recognised at all participating outlets as stated in the list of benefits and privileges of the Islander Membership Programme.

Your family members can drop by our membership counter (at Sentosa Station, Beach Station and Merlion Plaza Ticketing Counter) to have their photographs taken. Membership cards will be issued on the spot. As the details of your application will already be stored in our system, you do not need to-re-submit your application form.

We greatly encourage passport-sized photograph to be used.  Alternatively, you may come down to the Membership Counter to have your photo taken on the spot. (Please refer to Question 18 for more information.)

Yes, domestic helpers are required to submit their photographs and particulars (full name, FIN/Passport Number and date of birth). If you have changed your domestic helper, the Islander card has to be replaced. There will be an administration fee of S$10.70 for each Islander card. (Please refer to Question 24 for more information)

Yes, you can do so at our membership counters (at Sentosa Station, Beach Station and Merlion Plaza Ticketing Coutner). There will be an administrative charge of S$10.70 for each Islander card. (Addition of family members can only be done if there are no more than 5 people in a family membership.)

When renewing the membership, you may update/add in your new immediate family members without additional charges.

Yes, you may purchase Islander membership vouchers as a gift for your friend at our membership counters (Sentosa Station - VivoCity Lobby L, Level 3, Beach Station).

For more information, you may drop us an email at islander@sentosa.com.sg

A collection email will be sent to you when your Islander card is ready for collection.

Please bring along your collection email and Temporary Islander card/expired Islander card(s) to our membership counter at Sentosa Station (VivoCity Lobby L, Level 3, from 9am - 8pm daily including Public Holidays) to collect your Islander card.

All expired Islander cards/Temporary Islander cards must be surrendered upon renewal/collection.

It is advisable to call our hotline, 1800-SENTOSA (736-8672), to check if your Islander card is still available at our membership counter at Sentosa Station (VivoCity Lobby L, Level 3) before your visit (at least one working day in advance).

Yes, you may sign on the collection email and hand the collection email and Temporary Islander card(s)/expired Islander card(s) to the appointed personnel to collect your Islander card(s) on your behalf.

We are unable to extend your membership as the membership is valid for one (01) year from the date of application/renewal.

The Islander card process may be delayed due to incomplete information or lack of photograph, hence it is advisable to make sure that you have filled in all the required information on the application form and affix your photograph (do remember to write your name and NRIC behind the photograph) to the form when signing up for the membership.

If you have submitted a completed form together with your photograph and have yet to receive your collection letter within one (01) month, kindly contact our Hotline, 1800-SENTOSA (736-8672), or drop us an email at islander@sentosa.com.sg

A renewal notification will be sent to you 2 months before your membership expires.

Yes, you are allowed to renew your membership. Do take note that you are given a 3-month grace period to renew at the renewal fee.

If you renew after the 3-month grace period, it will be considered as a new application. However, you will enjoy a full term of your membership (expiry date is one (01) year from the day you re-apply).

No. For holders of a Family membership, renewal applies to all the card holders under the same family unit.

No, you are not required to re-submit your photograph if you wish to have the same photo printed on your new Membership card. All photographs are kept in our database.

However, if you wish to change your photograph, please attach your new photograph on the renewal form and this new photograph will be printed on your new Membership card.

• - Sentosa Station (VivoCity Lobby L, Level 3) (9am - 8pm daily)
• - Sentosa Beach Station (9am - 8pm daily) 
• - Merlion Plaza Ticketing Counter (9am - 6pm daily)

Replacement of cards is applicable (but not limited to) under the following scenarios:

• Members would like to make changes to card – eg. to include Christian name, change photograph, add new family member/s (provided that membership is still valid and there are no more than 5 immediate family members per family membership) etc.
• Information on card is incorrect because member had submitted wrong information
• Stolen/Loss of card
• Card is de-faced due to member's negligence

A replacement fee of S$10.70 is applicable for each Islander card (GST inclusive).

You may print out and fill in the application form. Head down to the Membership Counter at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station (open from 9am to 8pm daily), Merlion Plaza Ticketing Counter (open from 9am to 6pm daily)  including weekends and Public Holidays, to replace your islander membership card(s). Your replaced Islander card(s) will be issued to you on the spot.

Alternatively, you may choose to mail in your application form to the mailing address stated in the form. Please allow 2-4 weeks for us to process your replacement.

» Download form here 

Do note that a replacement fee of S$10.70 is applicable for each Islander card (GST inclusive).

Please bring along your NRIC to any of our Membership Counters at Sentosa Station (VivoCity Lobby L, Level 3), Beach Station during operating hours (9am -8pm daily) and Merlion Plaza Ticketing Counter (9am to 6pm daily) to verify that you are an Islander member. A one-day temporary card will be issued to you. The issuance of the one-day temporary card will not be available before or after operating hours. Prevailing island admission rates will apply.

If your individual membership has not expired, we would advise you to hold onto your Individual membership until it expires. Upon the expiry of your Individual membership, you can convert to a Family membership and only pay the renewal rate of S$40.

If you are married and have kids (all under the age of 3), we would advise your spouse to take up an Individual Islander (S$25) instead of the family membership (S$50) as children under age of 3 are not chargeable for admission into Sentosa.

You can convert your Islander membership at any of our membership ounters. Your personalized contactless membership card will be printed and issued to you on the spot.

» Download form here    

Sentosa Station (VivoCity Lobby L, Level 3) (9am - 8pm daily)
Sentosa Beach Station (9am - 8pm daily)
Merlion Plaza Ticketing Counter (9am - 6pm daily)

Alternatively, you may choose to mail-in* your application form to us at:

Membership Department
Sentosa Development Corporation
33 Allanbrooke Road
Sentosa
Singapore 099981

*Your application should reach Sentosa within 3-5 working days. A representative from the Islander Membership Department will contact you once we have receieved your mail in application. Please allow 2-4 weeks for us to process your application.